Start, stop or move your service

If you're registered for Account Online, it will be quicker to complete these requests there. Log in to Account Online.

Please select the option that best describes your type of move:

Building a new home? Find out what information you need to get FortisBC service and submit your request.

Please select your account type:

Is there a charge for using the online moving request form?

As noted in the form, there is an application fee when transferring an account or opening a new account. This fee will appear on your first bill. There is no extra charge for using the online moving request form.

What type of identification do I need?

If you're a residential customer, you'll need to provide either a driver's licence number, BC identification number or passport number. The account holder's birthdate is also required.

Business customers need to provide their business identification number.

What is the difference between a residential and business account?

If the energy consumption at the premise is primarily for residential use it would be a residential account. Buildings used for business purposes (e.g. an office, retail store or restaurant) would have a business account.

What if I have both a natural gas and electricity account with FortisBC?

You'll need to complete the online moving request form for each account separately.

Will I receive an email confirmation after completing the online form?

Yes, you'll receive an automated email when you submit your request so it's important to ensure your email address has been entered correctly.

If you'd like a copy of the information you entered, we recommend printing the confirmation page before submitting your moving request form.

Can I cancel my request once I've started filling out the online form?

Yes. There is a cancel option included in each step of the process so you can cancel any time before submitting your request.

What should I do if I submitted incorrect information by mistake?

Please contact customer service: natural gas / electricity.

What should I do if I have difficulty filling out the form?

Please contact customer service: natural gas / electricity.

What has been done to protect my account information?

Our website uses the most reliable hardware and software available to ensure your personal information remains secure. For more information on how we use your personal information, please see Section 4 of the FortisBC Privacy Policy.

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With Account Online you can:
  • start, stop or move your service
  • view your current bill and account information
  • manage your bill and payment options
  • update your contact information