Open, close or move your account

Move service

Step 1: Customer information

Step 2: Customer identification

Step 3: Stop service details

Step 4: Start service details

Application charge: $15

An account set-up charge of $15.00 (plus GST) will be applied to your first bill. It covers the cost of opening a new account.


Will you own or rent the building at your new service address?


Do you want to give anyone else access to this account?


Will there be a dog at the service address?

(separate by commas)
(separate by commas)

Provincial sales tax (PST)

Purchasers of energy products have an obligation to advise suppliers where they may be subject to seven per cent PST. At present, residents of British Columbia are charged only five per cent GST on energy being used for personal use or consumption at a residence by the owner, long term tenant or other occupant of the residence. Residential use does not include business, commercial or industrial use. More information on PST and its applicability to energy products can be found at pstinbc.ca.

In order to confirm whether PST will apply to your service, please answer the following questions:


Will a business operate at this location or use the property for business or industrial use?

Example: Any home based business or home office (self-employed), such as a daycare, hair salon, mechanic services, bookkeeping services or farm. A property used to store scrap metal for resale, provide welding services on the property, or maintain vehicles used for business. Also included are spec homes, even if empty and unsold.


Will you provide short term rental at this location?

Example: Property that is rented out on a nightly or weekly basis, any term under one month. This could be a single family home, condominium or apartment such as a vacation property or a rental for the purpose of generating additional income.



Back   Cancel

Step 6: Confirm request

Step 7: Success


Will my FortisBC account number stay the same when I move?

Yes, if your new home is serviced with natural gas, you'll keep the same account number and we'll transfer your account to the new address.

Will my meter reading be the same at my new service address?

No, your meter is unique to the property so your old meter reading and your new meter reading will not match.

Can I file an application request on behalf of another person?

You can file a request on behalf of another person provided you have legal authority to act on that person's behalf. You'll be required to provide proof of that authority with one of the following: power of attorney, a last will and testament identifying you as executor of the will or heir to an estate, written authorization signed by that person or verbal authorization acknowledging your authority to act on their behalf.

How do I know if my meter reading has been estimated?

If a meter reading is estimated, it will be indicated beside the associated meter reading numbers on your bill.

Why do you need to know if there will be a dog at the new address?

If we need to send a service employee or meter reader to the new address, it's helpful to know whether they should expect to encounter a dog.

Is there a fee for applying for a new service?

As displayed on the form, there is an application fee when transferring an account or opening a new account.

7 a.m. to 8 p.m.
7 a.m. to 7 p.m.
© FortisBC. All rights reserved