Open, close or move your account

Start service

Step 1: Primary account holder information

Application charge: $15

An account set-up charge of $15.00 (plus GST) will be applied to your first bill. It covers the cost of opening a new account.


Will you own or rent the building at your new service address?


Do you want to give anyone else access to this account?


Will there be a dog at the service address?


Provincial sales tax (PST)

Purchasers of energy products have an obligation to advise suppliers where they may be subject to seven per cent PST. At present, residents of British Columbia are charged only five per cent GST on energy being used for personal use or consumption at a residence by the owner, long term tenant or other occupant of the residence. Residential use does not include business, commercial or industrial use. More information on PST and its applicability to energy products can be found at pstinbc.ca.

In order to confirm whether PST will apply to your service, please answer the following questions:


Will a business operate at this location or use the property for business or industrial use?

Example: Any home based business or home office (self-employed), such as a daycare, hair salon, mechanic services, bookkeeping services or farm. A property used to store scrap metal for resale, provide welding services on the property, or maintain vehicles used for business. Also included are spec homes, even if empty and unsold.


Will you provide short term rental at this location?

Example: Property that is rented out on a nightly or weekly basis, any term under one month. This could be a single family home, condominium or apartment such as a vacation property or a rental for the purpose of generating additional income.




Step 4: Confirm request

Step 5: Success


Why do you need to know if there will be a dog at the new address?

If we need to send a service employee or meter reader to the new address, it's helpful to know whether they should expect to encounter a dog.


Is there a fee for applying for a new service?

As displayed on the form, there is an application fee when transferring an account or opening a new account.

7 a.m. to 8 p.m.
7 a.m. to 7 p.m.