Open, close or move your account

Start service

Step 1: Primary account holder information

Step 2: Start service details

Step 3: Additional information

Application charge:

An account set-up charge of $13.00 (plus GST) will be applied to your first bill. It covers the cost of opening a new account.

Would you like to request a radio-off advanced meter?

Yes, I'd like to learn more about the radio-off option for advanced meters.

Advanced meters wirelessly transmit information about total electricity use to us. They offer many benefits, including allowing us to provide bills without estimates and offering tools to help you more easily understand your bills and better manage your electricity use. We encourage our customers to take advantage of these benefits, but also respect your right to request the radio-off option.

Radio-off fees:

one-time set up fee of $88 to reconfigure the meter to a radio-off meter
a bi-monthly per premise meter read fee of $19.50

The fees ensure the majority of customers will not be responsible for covering the costs of manual readings. The fees have been approved by the BC Utilities Commission.

By checking this box, I request the installation of a radio-off meter for this account. I agree to pay the additional fees listed above for this service.

Is there life support equipment at the premise?

No

Yes

Please describe what type of equipment is used:

Will you own or rent the building at your new service address?

Own

Rent

Landlord's first name:

Landlord's last name:

Landlord's phone number:

Do you want to give anyone else access to this account?

No

Yes

First name:

Last name:

Do they live at the service address?

No

Yes

Will there be a dog at the service address?

No

Yes

Their name(s):

Breed(s):

Back Cancel

Step 4: Confirm request

Step 5: Success

Need help with this page?

Why do you need to know if there will be a dog at the new address?

If we need to send a service employee or meter reader to the new address, it's helpful to know whether they should expect to encounter a dog.

Is there a fee for applying for a new service?

As displayed on the form, there is an application fee when transferring an account or opening a new account.

Confirmation

Your request will be permanently cancelled. Are you sure you want to cancel this request?

No, I'd like to continue

Yes, cancel my request

Natural gas 1-888-224-2710

Monday-Friday 7 a.m. to 8 p.m.

Electricity 1-866-436-7847

Monday-Friday 7 a.m. to 7 p.m.

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