Open, close or move your account

Additional service

Step 1: Primary account holder information

Step 2: Customer identification

Step 3: Start service details

Primary account holder:

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Primary phone:

Secondary phone:

Email:

Account number:

Additional service details:

Edit

Service type:

Account type:

Start the new service on:

Additional service address:

Mailing address:

Would you like to sign up for paperless billing and have your bill sent by email as a PDF attachment?

Additional information:

Edit

Application charge:

Are you an owner or a tenant:

Additional account access:

Is there a dog at the service residence:


Please let us know the best way to reach you in case we need more information to complete your request.


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Step 6: Success


If I apply for a new service, will my old service be disconnected?

Applying for a new service will not automatically terminate your old service. Your old service will only be disconnected if you complete an online request to stop service or contact our customer service centre.

Why do you need to know if there will be a dog at the new address?

If we need to send a service employee or meter reader to the new address, it's helpful to know whether they should expect to encounter a dog.

Is there a fee for applying for a new service?

As displayed on the form, there is an application fee when transferring an account or opening a new account.

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